Return & Refund Policy

Conversation Pieces LLC — Effective October 25, 2026

All sales are final

Every watch we sell is pre-owned and is sold exactly as described and photographed in its listing. By completing a purchase you confirm that you have reviewed the listing description, all photographs, and this policy, and that you had the opportunity to request additional photos, video, or information before buying. We do not accept returns or offer refunds for change of mind, fit, wrist size, taste, or for cosmetic wear that is visible in the listing photographs or consistent with the stated condition.

Condition disclosures

Pre-owned watches may show wear consistent with age and use. Unless a listing states that the watch was recently serviced, every watch is sold with the understanding that it is running but may require service in the future. Timekeeping accuracy, power reserve, and water resistance are not guaranteed on pre-owned or vintage watches unless explicitly stated in the listing. Strap and bracelet originality is only guaranteed where the listing says so.

Not-as-described exception

If the watch you receive is materially different from its listing description — wrong reference, undisclosed damage, non-running on arrival, or missing items that the listing stated were included — we will make it right. To qualify:

  1. Notify us in writing (email or text) within 3 calendar days of the carrier's recorded delivery, with photographs or video showing the issue. Claims made after 3 days will not be accepted.
  2. Do not wear, resize, polish, open, service, or alter the watch. Any alteration voids the claim.
  3. Wait for our written return authorization and shipping instructions. Unauthorized returns are not accepted.
  4. Return the watch within 3 days of authorization, fully insured for the purchase price, with adult signature required, including every item that shipped with it (box, papers, links, tags, straps).

On receipt we inspect the watch against the serial number, photographs, and video recorded before shipment. If the claim is confirmed, we refund the full purchase price to the original payment method within 5 business days and reimburse your insured return shipping. If the watch is not as claimed, or has been altered or swapped, it is returned to you at your expense and no refund is issued.

Shipping and delivery

All watches ship fully insured with adult signature required. Every watch is photographed, filmed running, and filmed being packed and sealed before it ships, and serial numbers are recorded. Risk of loss passes to you upon the carrier's recorded delivery to the address provided at checkout. We ship only to the billing address on the payment method; we do not ship to alternate addresses, freight forwarders, or reshippers.

Payment disputes

Please contact us before contacting your bank or payment provider — we resolve legitimate problems quickly and directly. Filing a chargeback instead of using this process is a breach of these terms. We respond to every dispute with the listing, photographs, pre-shipment video, signature confirmation, and this policy as accepted at checkout.

Optional services

Service work and polishing performed at your request are non-refundable. Watches serviced by us carry a one-year timekeeping warranty, which covers repair of the movement only and does not create a right of return.

Contact

Conversation Pieces LLC
17250 Dallas Pkwy, Dallas, TX 75248
manny@convotimepieces.com
786-779-8273